Quiet hours 23:00-6:00   

No smoking 

Pets are not allowed 

Parties prohibited

BE SAFE.

Krakow is a safe city, but as in any large metropolis - you should remember the basic safety rules

AREA CODE

When calling Poland from abroad or from a number registered outside Poland, first enter the area code: +48

EMERGENCY NUMBER

112 (24h)

– this number is a uniform emergency number valid throughout the European Union;

is used to notify in situations of threat to health, life or property.

    Ambulance: 999

    Police: 997

City guard: 986

Fire brigade: 998

Security telephone for tourists

(for foreigners, only in the summer season) – provides tourist information and assistance in emergency cases, e.g. related to loss of documents,

the need to find medical facilities, roadside assistance, etc.: +48608 599 999;    +4822 278 77 77

POLICE POSTATIONS:

Police Station, Rynek Główny 29

tel.: +48 12 615 75 17 (24h)

Police Station I in Krakow, Szeroka Street 35

tel.: +48 12 615 29 14 (24h)

MEDICAL INFORMATION:

tel.: +48 12 661 22 40 (24h)

Medical transport

Krakow Emergency Medical Service

tel.: +48 12 42 22 999 (24h)

 International Airport - KRK

Kraków-Balice

tel.: +48 12 295 58 00

801 055 000 (24h)

www.krakowairport.pl

Krakow Central Railway Station

ul. Pawia 5a, 31-154 Kraków

e-mail: krakow.glowny@pkp.pl

Lost and Found Office

ul. Wielicka 28, pokój nr 114

czynne pon.-pt. w godz. 10.00 - 15.00

tel.: +48 12 616 57 11 (24h)

CONSULATES

There are 38 consulates in Krakow, a list of all offices with contact details can be found at:

https://www.krakow.pl/krakow_open_city

    WHERE IN KRAKOW CAN WE PURCHASE NECESSARY MEDICATIONS AT ANY TIME OF THE DAY AND NIGHT? – Pharmacies (Apteka) open 24/24

Apteka Dr.Max

ul. Karmelicka 23, 31-131 Kraków

Apteka DOZ

ul. Kronikarza Galla 26, 30-053 Kraków

Apteka DOZ

ul. Kalwaryjska 94, 30-504 Kraków

Apteka DOZ

Osiedle Centrum A, bl. 4, 31-923 Kraków

Apteka Wolska

ul. Wolska 1, 30-663 Kraków

Apteka DOZ

ul. Zielińska 3, 31-227 Kraków

Apteka Gemini

Osiedle Kazimierzowskie 30, 31-844 Kraków

  SOME POPULAR TAXI SERVICES

Radio TAXI Wawel

📞+48 12 266-66-66

Radio Taxi Mega

📞+48 12 400-00-00 

Taxi ICAR

📞+48 12 653 5555,  +48 12 888 0000

Eko Taxi

📞+48 12 644-22-22

Kraków Airport Taxi

📞+48 12 258-0-258

 NEAREST INFO POINTS

InfoKraków, ul. Powiśle 11
tel.: +48 12 307 21 13
e-mail: powisle@infokrakow.pl

InfoKraków, Sukiennice, Rynek Główny 1/3
tel.: +48 12 307 21 13
e-mail: sukiennice@infokrakow.pl

InfoKraków, ul. św. Jana 2
tel.: +48 12 307 21 13
e-mail: jana@infokrakow.pl

InfoKraków, ul. Szpitalna 25
tel.: +48 12 307 21 13
e-mail: szpitalna@infokrakow.pl

InfoKraków, Pawilon Wyspiańskiego, pl. Wszystkich Świętych 2
tel.: +48 12 307 21 13
e-mail: wyspianski@infokrakow.pl

InfoKraków, ul. Józefa 7
tel.: +48 12 307 21 13
e-mail: jozefa@infokrakow.pl

§1

1.  The Terms and Conditions define the rules for the provision of services, liability and stay in the Apartment (premises) and are an integral part of the contract.

2.  The contract is concluded by making a reservation (via telephone or online), paying an advance payment or the entire amount due for the stay by the guest (tenant).

3.  By concluding the contract, the guest (tenant) confirms that he has read and accepted the terms of these Regulations.

4.  The Regulations apply to all guests of the Apartment.

§2

1.  The apartment in the facility is rented per hotel day, based on the number of nights. The hotel day lasts from 3:00 p.m. to 10:00 a.m. the next day.

2.  Quiet hours apply from 11 p.m. to 6 a.m.

3.  It is not allowed to organize parties, special events or listen to loud music. Any conduct disturbing the peace or violating the property of neighbors in the apartments nearby is unwelcome. 

4.  The guest should report the wish to extend the stay beyond the period indicated on the day of arrival no later than 9 p.m. on the day before the departure day.

5.  The facility will take into account the request to extend the stay as far as possible, but reserves the right to change the rented apartment.

§3

1.  The guest cannot transfer the room to other people, even if the period for which the Guest paid the fee for the stay has not expired; persons not registered at the facility may stay in the apartment from 6:00 a.m. to 10:00 p.m.

2.  Only the number of people registered when making the reservation can stay overnight in the premises.

3.  If the Guest cancels their stay during the hotel day, the facility will not refund the fee for a given hotel day.

4.  The facility may refuse to accommodate a Guest or shorten their stay in the apartment if:  during the previous or current stay the Guest grossly violated the hotel regulations, caused damage to the property of the hotel or of other guests or caused personal injury to Guests, employees of the facility or other persons staying in the facility, or was inappropriate with employees of the facility, or otherwise disturbed the guests' peaceful stay.

5.  Due to fire protection, the Tenant cannot use any devices powered by electricity that do not constitute the equipment of the premises, except: chargers, computers, shavers, hair dryers.

§4

1.  The guest is financially responsible for any damage, destruction or shortage of items in the apartment equipment resulting from his or her fault or the fault of people visiting him or her.

2.  The tenant is obliged to immediately inform the staff about any damage and deficiencies found in the apartment and to report any damage caused by him/her during the stay.

3.  The guest is obliged to properly secure the apartment, carefully close the entrance door during their stay in the apartment and the entrance doors and windows each time they leave the apartment, and carefully store the keys without access to them by unauthorized persons.

4.  The guest cannot duplicate keys to the premises or change the locks on their own.

5.  Without the written consent of the Manager, the premises cannot be used for commercial purposes, photo sessions, video recordings, etc.

6.  beHAPPY Apartments are not liable for the loss or damage of money, securities, valuables, other valuable items or items of scientific or artistic value stored by the Guest in the apartment. Each apartment is equipped with a professional hotel safe.

7.  Personal items left in the apartment by the departing guest will be sent back, at the guest's expense, to the indicated address. In the absence of instructions, beHAPPY Apartments will store the items for one month and then donate them to charity, for public use or dispose of them.

8.  Smoking is strictly prohibited in beHAPPY apartments. For violating the ban, there is an additional fee of PLN 500, resulting from the need to ozonate the rooms. Places designated for smoking are balconies and places outside the building.

9.  Each time a Guest leaves the apartment, for safety reasons, he or she is asked to close all windows, turn off the lights, turn off electrical appliances, turn off the taps and lock the doors.

§5

1.  The Customer/Guest's personal data will be properly secured and used by beHAPPY Apartments only for the purposes of providing the Apartment rental service.

2. In matters not covered by these regulations, the provisions of the Civil Code shall apply.